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Super Customer Invoicing Issues

74 - Super Customer Invoicing Issues

  • Proposer
  • Proposing Company BRITISH GAS TRADING LIMITED
  • Status Closed
  • Urgent No
  • Secretariat Support Andy Green
  • Synopsis

    1. Supercustomer invoices have been received which have missing days worth of data.
    For example invoice received for period for period 28/12/23 to 25/1/24 but missing
    data for 18/01/24. This causes invoice validation to fail and manual intervention is
    required to reconcile data. No proactive notification was received to alert us to the
    issue.
    2. Billing periods are not aligned across networks. This causes additional work in
    forecasting and preparing accruals. The table  with the issues form lists the billing dates and
    billing periods for each DNO.