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Service alterations for Priority Service customers

35 - Service alterations for Priority Service customers

  • Proposer
  • Proposing Company E.ON UK PLC
  • Status Closed
  • Urgent No
  • Synopsis

    Suppliers have an obligation to provide a free meter move for customers that are on their priority service register, where the meter may be difficult to access. This will often also require a service alteration by the Distributor. The Distributor may or may not also move the meter at the same time as the service alteration.

    Suppliers also have an obligation to report these meter moves quarterly to Ofgem. The issue at hand is that where there is a small movement of the service and no change in the meter asset, there is no formal mechanism for the distributor to tell the supplier when they have completed the service alterations. This therefore makes it difficult for Suppliers when trying to complete their reports to Ofgem. E.ON would like SIG to consider the following.

    1. The best common process for requesting a service alteration with or without a meter move.
    2. Notification from distributor of their scheduled date for the Service alteration.
    3. The best common process and timescales for the distributor to notify the supplier that the work has been carried out.