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Operational Contacts

DIF 52 - Operational Contacts

  • Proposer
  • Status Closed
  • Urgent No
  • Synopsis

    The increasing activity of meter operator work due to mass smart-meter roll-out and subsequent increases in new meter operatives entering the industry there is a need to have a robust, consistent process for communicating key details of any serious incidents and as-found conditions to the supplier. In the interests of health and safety it is vital that any such issues identified by DNO parties are communicated to the supplier in a timely manner and to the correct department/person. Parties are experiencing difficulties in knowing who to report such issues to within organisations in order for them to be addressed effectively and timely in order to reduce the impact of health and safety and customer service issues.||The DCUSA SIG will consider this issue at their next meeting on the 26 March 2017.