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Supplier Emergency Metering Service Provisions Register

What are the Supplier Emergency Metering Service Provisions?

The Supplier Emergency Metering Service Provisions is a requirement on Supplier Parties to provide and maintain up to date information on their emergency metering services and follow-up points of contact including relevant phone numbers and hours of operation.

The exact details that Suppliers are required to provide are set out in a handy template below. Once populated, Suppliers are to send the template to the DCUSA Helpdesk, where the Secretariat will collate the individual templates together into a single Supplier Emergency Metering Service Provisions Register.

Distributors will use the contact information contained in the collated register to contact a Supplier themselves or shall provide the relevant contact information to a consumer, in order to resolve a metering issue that has been encountered whilst in attendance at a consumers property.

Details of this requirement are outline in Clause 30.5G.1 of Section 2A of the DCUSA.

Frequency by which each Supplier Emergency Metering Service Provisions Register should be updated?

Suppliers should ensure that the Secretariat is notified of any changes to details within 10 Working Days and confirm existing details on an annual basis during September of each year as part of an annual audit.

Further Assistance

If you require any further information or assistance before submitting your Emergency Metering Service Provisions Template, please feel free to contact the DCUSA team at the following email address – DCUSA.Helpdesk@electraLink.co.uk

Collated Supplier Emergency Metering Service Provisions Register Supplier Emergency Metering Service Provisions Register Template
For ease of use, all Supplier Emergency Metering Service Provisions Registers have been collated into a single register. The current version of the register can be found below: When fulfilling this requirement Suppliers should complete the current version of the Supplier Emergency Metering Service Provisions Register template which can be found below:
Name File Size
Supplier Emergency Metering Service Provisions Register Template33.87 KB
Collated Supplier Emergency Metering Service Provisions Register42.00 KB