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Escalation Contacts

All DCUSA Parties are required to provide the Secretariat with an escalation contact details. The data may be used by parties to resolve any operational issues relating to the DCUSA.

Parties have an obligation to ensure that the records held for their organisation remain up to date. If you wish to make any changes to the data shown below please contact dcusa.helpdesk@electralink.co.uk

Category Party Level
Incident Management MISSISSIPPI ENERGY LIMITED Level 1
Theft contact MISSISSIPPI ENERGY LIMITED Level 1
Theft contact COLORADO ENERGY LIMITED Level 1, Level 2
Theft contact SQUEAKY CLEAN ENERGY LIMITED Level 1, Level 2
- GOOD ENERGY LIMITED -
Incident Management OVO ELECTRICITY LTD Level 1
Theft contact OVO ELECTRICITY LTD Level 1
Incident Management OVO ELECTRICITY LTD Level 2
Theft contact OVO ELECTRICITY LTD -
Theft contact SQUEAKY CLEAN ENERGY LIMITED Level 1
Theft contact SINQ POWER LIMITED Level 1
Incident Management SINQ POWER LIMITED Level 2
Theft contact ENGIE POWER LIMITED -
Incident Management ORBIT ENERGY LIMITED Level 1
Theft contact NABUH ENERGY LTD Level 2
Incident Management NABUH ENERGY LTD Level 1
Incident Management NABUH ENERGY LTD Level 1
Incident Management GAZPROM MARKETING & TRADING RETAIL LIMITED Level 1
Theft contact SHELL ENERGY UK LIMITED Level 1
Incident Management SHELL ENERGY UK LIMITED Level 1
Incident Management SHELL ENERGY UK LIMITED Level 2
Theft contact SHELL ENERGY UK LIMITED Level 2
Incident Management E (GAS AND ELECTRICITY) LIMITED Level 1
Theft contact TRU ENERGY LIMITED Level 2
Theft contact SSE ENERGY SUPPLY LIMITED Level 1
Theft contact SSE ENERGY SUPPLY LIMITED Level 1
Theft contact SSE ENERGY SUPPLY LIMITED Level 1
Theft contact SSE ENERGY SUPPLY LIMITED Level 2
Theft contact BE 2020 LIMITED Level 2
Theft contact BE 2020 LIMITED Level 1
Theft contact I SUPPLY ENERGY LIMITED Level 2
Theft contact I SUPPLY ENERGY LIMITED Level 1
Theft contact BP GAS MARKETING LIMITED Level 2
Theft contact SO ENERGY TRADING LIMITED Level 2
Theft contact MONEYPLUS ENERGY LIMITED Level 2
Theft contact BRITISH GAS TRADING LIMITED Level 2
Theft contact OPUS ENERGY LIMITED Level 3
Theft contact OPUS ENERGY LIMITED Level 2
Theft contact OPUS ENERGY LIMITED Level 1
Theft contact BRITISH GAS TRADING LIMITED Level 1
Theft contact SSE ENERGY SUPPLY LIMITED Level 1
Theft contact Level 1
Incident Management ENERGY ASSETS NETWORKS LIMITED Level 1
Theft contact ENERGY ASSETS NETWORKS LIMITED Level 1
Incident Management SHELL ENERGY RETAIL LIMITED Level 1
Theft contact SHELL ENERGY RETAIL LIMITED Level 1
Incident Management BP GAS MARKETING LIMITED Level 1, Level 2
Theft contact SHELL ENERGY RETAIL LIMITED Level 1
Incident Management D-ENERGI TRADING LIMITED Level 1
Incident Management SO ENERGY TRADING LIMITED Level 2
Theft contact SO ENERGY TRADING LIMITED Level 3
Incident Management MYLIFE HOME ENERGY LIMITED Level 1
Theft contact BP GAS MARKETING LIMITED Level 1
Theft contact ZOG ENERGY LTD Level 1
Theft contact ZOG ENERGY LTD Level 2
Incident Management SSE ENERGY SUPPLY LIMITED Level 1
Incident Management Level 2
Incident Management TOTO ENERGY LTD. Level 1
Theft contact TOUCAN ENERGY LIMITED Level 2
Incident Management TRU ENERGY LIMITED Level 2
Theft contact UK HEALTHCARE CORPORATION LIMITED Level 1
Incident Management UK POWER RESERVE LIMITED Level 1
Incident Management UK POWER RESERVE LIMITED Level 2
Incident Management UNITED GAS & POWER TRADING LTD Level 2
Theft contact UNITED GAS & POWER TRADING LTD Level 1
Incident Management UNITED GAS & POWER TRADING LTD Level 1
Theft contact UTILITA ENERGY LIMITED Level 1
Theft contact UTILITA ENERGY LIMITED Level 2
Incident Management SINQ POWER LIMITED Level 1
Theft contact ZEBRA POWER LIMITED Level 1
Incident Management ZEBRA POWER LIMITED Level 1
Theft contact ZEBRA POWER LIMITED Level 2
Theft contact TONIK ENERGY LIMITED Level 1
Theft contact TOTAL GAS & POWER LIMITED Level 1
Theft contact TOTAL GAS & POWER LIMITED Level 2
Theft contact SOCIAL ENERGY SUPPLY LTD Level 1
Theft contact SQUEAKY CLEAN ENERGY LIMITED Level 1
Incident Management OVO (S) ELECTRICITY LIMITED Level 2
Incident Management OVO (S) ELECTRICITY LIMITED Level 1
Theft contact OVO (S) ELECTRICITY LIMITED Level 1
Theft contact OVO (S) ELECTRICITY LIMITED Level 1
Incident Management SSE ENERGY SUPPLY LIMITED Level 1
Incident Management Statkraft Markets GMBH Level 1
Incident Management SHELL ENERGY SUPPLY UK LTD. Level 1
Theft contact SHELL ENERGY SUPPLY UK LTD. Level 2
Incident Management SMARTESTENERGY LIMITED Level 1
Theft contact SMARTESTENERGY LIMITED Level 2
Incident Management SMARTESTENERGY LIMITED Level 1
Incident Management SO ENERGY TRADING LIMITED Level 1
Theft contact SO ENERGY TRADING LIMITED Level 1
Incident Management PEOPLE’S ENERGY (SUPPLY) LIMITED Level 2
Theft contact ROBIN HOOD ENERGY LIMITED Level 1
Theft contact ROBIN HOOD ENERGY LIMITED Level 2
Theft contact ROBIN HOOD ENERGY LIMITED Level 2
Theft contact RUTHERFORD ENERGY SUPPLY LIMITED Level 2
Theft contact SCOTTISHPOWER ENERGY RETAIL LIMITED Level 1
Theft contact SCOTTISHPOWER ENERGY RETAIL LIMITED Level 2
Incident Management SHELL ENERGY EUROPE LIMITED Level 2
Theft contact SHELL ENERGY EUROPE LIMITED Level 2
Incident Management SHELL ENERGY EUROPE LIMITED Level 1
Theft contact SHELL ENERGY SUPPLY UK LTD. Level 1
Theft contact NPOWER YORKSHIRE LIMITED Level 1
Theft contact NPOWER YORKSHIRE LIMITED Level 2
Incident Management OPUS ENERGY LIMITED Level 1
Incident Management OPUS ENERGY LIMITED Level 3
Incident Management OPUS ENERGY LIMITED Level 4
Theft contact ORSTED POWER SALES (UK) LIMITED Level 1
Theft contact NPOWER LIMITED Level 1
Theft contact NPOWER LIMITED Level 1
Theft contact NPOWER LIMITED Level 2
Theft contact NPOWER LIMITED Level 2
Theft contact NPOWER LIMITED Level 2
Theft contact NPOWER LIMITED Level 2
Incident Management NPOWER LIMITED Level 1
Incident Management NPOWER LIMITED Level 2
Incident Management NPOWER LIMITED Level 3
Incident Management NPOWER LIMITED Level 4
Theft contact NPOWER NORTHERN LIMITED Level 1
Theft contact NPOWER NORTHERN LIMITED Level 2
Incident Management MAXEN POWER SUPPLY LIMITED Level 2
Incident Management MURPHY POWER DISTRIBUTION LIMITED Level 1
Theft contact MVV ENVIRONMENT SERVICES LIMITED Level 1
Incident Management MVV ENVIRONMENT SERVICES LIMITED Level 1
Incident Management Level 1
Theft contact NEAS ENERGY LIMITED Level 1
Incident Management NEAS ENERGY LIMITED Level 1
Theft contact Level 1, Level 2
Theft contact E.ON NEXT ENERGY LIMITED Level 1
Incident Management WHOOP ENERGY LTD Level 1
Theft contact GREEN NETWORK ENERGY LTD Level 1
Theft contact GREEN NETWORK ENERGY LTD Level 1, Level 2
Theft contact GREEN NETWORK ENERGY LTD Level 1, Level 2
Incident Management HARTREE PARTNERS SUPPLY (UK) LIMITED Level 2
Incident Management HAVEN POWER LIMITED Level 2
Theft contact HAVEN POWER LIMITED Level 2
Incident Management MARBLE POWER LIMITED Level 1
Theft contact MARBLE POWER LIMITED Level 1
Theft contact MARBLE POWER LIMITED Level 2
Incident Management ELECTRICITY PLUS SUPPLY LIMITED Level 1
Incident Management ELECTRICITY PLUS SUPPLY LIMITED Level 2
Incident Management Eneco Energy Trade BV Level 2
Theft contact ENGIE POWER LIMITED Level 1
Theft contact ENGIE POWER LIMITED Level 2
Theft contact EUSTON ENERGY LIMITED Level 1
Incident Management E2M – ENERGY TRADING LTD. Level 1
Theft contact E2M – ENERGY TRADING LTD. Level 1
Incident Management ECO GREEN MANAGEMENT LIMITED Level 1
Incident Management ECO GREEN MANAGEMENT LIMITED Level 2
Theft contact EDF ENERGY CUSTOMERS LIMITED Level 1
Theft contact EDF ENERGY CUSTOMERS LIMITED Level 2
Theft contact ELECTRICITY PLUS SUPPLY LIMITED Level 1
Theft contact ELECTRICITY PLUS SUPPLY LIMITED Level 2
Incident Management Level 1
Incident Management CNG ELECTRICITY LIMITED Level 1
Incident Management CO-OPERATIVE ENERGY LIMITED Level 1
Incident Management COULOMB ENERGY SUPPLY LIMITED Level 1
Theft contact COULOMB ENERGY SUPPLY LIMITED Level 1
Theft contact DAISY ENERGY SUPPLY LTD Level 1
Incident Management DAISY ENERGY SUPPLY LTD Level 2
Theft contact DELTA GAS AND POWER LIMITED Level 2
Theft contact E.ON ENERGY SOLUTIONS LIMITED Level 1
Theft contact E.ON UK PLC Level 2
Incident Management Escalation Contacts Level 2
Incident Management Private: ELECTRALINK LIMITED Level 1
Theft contact Private: ELECTRALINK LIMITED Level 1
Theft contact BRITISH GAS TRADING LIMITED Level 1
Theft contact BRITISH GAS TRADING LIMITED Level 2
Incident Management BRITISH GAS TRADING LIMITED Level 2
Incident Management BRITISH GAS TRADING LIMITED Level 2
Incident Management BRITISH GAS TRADING LIMITED Level 2
Incident Management POWER4ALL LIMITED Level 1
Incident Management MISSISSIPPI ENERGY LIMITED Level 1, Level 2
Theft contact OPUS ENERGY LIMITED Level 4
Incident Management WHOOP ENERGY LTD Level 1
Incident Management VALDA ENERGY LIMITED Level 1
Incident Management TOTO ENERGY LTD. Level 2
Incident Management TOUCAN ENERGY LIMITED Level 1
Theft contact TOUCAN ENERGY LIMITED Level 1
Incident Management TRU ENERGY LIMITED Level 1
Theft contact TRU ENERGY LIMITED Level 1
- UK HEALTHCARE CORPORATION LIMITED Level 1
Theft contact UK HEALTHCARE CORPORATION LIMITED Level 1
Theft contact TONIK ENERGY LIMITED Level 2
Incident Management SQUEAKY CLEAN ENERGY LIMITED Level 1
Incident Management Statkraft Markets GMBH Level 1
Incident Management TEMPLE ENERGY LIMITED Level 1
Theft contact SMARTESTENERGY LIMITED Level 1
Incident Management ROBIN HOOD ENERGY LIMITED Level 1
- SHELL ENERGY RETAIL LIMITED Level 1
Incident Management SHELL ENERGY SUPPLY UK LTD. Level 1
Theft contact PADDINGTON POWER LIMITED Level 1
Incident Management PEOPLE’S ENERGY (SUPPLY) LIMITED Level 1, Level 2
Theft contact E.ON NEXT ENERGY LIMITED Level 2
Theft contact OPUS ENERGY (CORPORATE) LIMITED -
Incident Management MAXEN POWER SUPPLY LIMITED Level 1
Theft contact MAXEN POWER SUPPLY LIMITED Level 1
Theft contact MONEYPLUS ENERGY LIMITED Level 1
Incident Management MURPHY POWER DISTRIBUTION LIMITED Level 2
Incident Management MVV ENVIRONMENT SERVICES LIMITED Level 2
Theft contact LOGICOR ENERGY LIMITED Level 1
Incident Management LOGICOR ENERGY LIMITED Level 1
Theft contact HOLBORN ENERGY LIMITED Level 1
Theft contact GREEN NETWORK ENERGY LTD Level 2
Incident Management HARTREE PARTNERS SUPPLY (UK) LIMITED Level 1
Theft contact HARTREE PARTNERS SUPPLY (UK) LIMITED Level 1
Incident Management HAVEN POWER LIMITED Level 1
Theft contact HAVEN POWER LIMITED Level 1
Incident Management ENSTROGA LTD Level 1
Incident Management EDF ENERGY CUSTOMERS LIMITED Level 2
Incident Management EDF ENERGY CUSTOMERS LIMITED Level 1
Incident Management EDGWARE ENERGY LIMITED Level 1
Theft contact EDGWARE ENERGY LIMITED Level 1
Theft contact ELECTROROUTE ENERGY LIMITED Level 1, Level 2
Incident Management Eneco Energy Trade BV Level 1
Incident Management COULOMB ENERGY SUPPLY LIMITED Level 2
Theft contact COULOMB ENERGY SUPPLY LIMITED Level 2
Theft contact DAISY ENERGY SUPPLY LTD Level 2
Incident Management DAISY ENERGY SUPPLY LTD Level 1
Theft contact DELTA GAS AND POWER LIMITED Level 1
Theft contact Private: ELECTRALINK LIMITED Level 2
Incident Management Private: ELECTRALINK LIMITED Level 2
Incident Management SQUARE1 ENERGY LIMITED Level 1
Theft contact SQUARE1 ENERGY LIMITED Level 1
Theft contact BARBICAN POWER LIMITED Level 1