Escalation Contacts
All DCUSA Parties are required to provide the Secretariat with an escalation contact details. The data may be used by parties to resolve any operational issues relating to the DCUSA.
Parties have an obligation to ensure that the records held for their organisation remain up to date. If you wish to make any changes to the data shown below please contact [email protected]
| Category | Party | Level |
|---|---|---|
| Incident Management | BROOK GREEN TRADING LIMITED | Level 1 |
| Incident Management | BGI TRADING LIMITED | Level 1 |
| Theft contact | PADDINGTON POWER LIMITED | - |
| Incident Management | PADDINGTON POWER LIMITED | - |
| Incident Management | YÜ ENERGY RETAIL LIMITED | - |
| Incident Management | OPUS ENERGY RENEWABLES LIMITED | Level 4 |
| Incident Management | OPUS ENERGY (CORPORATE) LIMITED | Level 4 |
| Incident Management | OPUS ENERGY LIMITED | Level 4 |
| Incident Management | OPUS ENERGY RENEWABLES LIMITED | Level 2 |
| - | OPUS ENERGY (CORPORATE) LIMITED | - |
| Incident Management | OPUS ENERGY LIMITED | Level 1 |
| Incident Management | EDF ENERGY CUSTOMERS LIMITED | Level 2 |
| Incident Management | Private: ELECTRALINK LIMITED | Level 2 |
| Theft contact | E (GAS AND ELECTRICITY) LIMITED | Level 1, Level 2 |
| Incident Management | E (GAS AND ELECTRICITY) LIMITED | Level 1 |
| - | SOCIAL ENERGY SUPPLY LTD | Level 2 |
| - | SOCIAL ENERGY SUPPLY LTD | Level 1 |
| Incident Management | DODO ENERGY LIMITED | Level 1 |
| Theft contact | DODO ENERGY LIMITED | Level 1 |
| Theft contact | SQUEAKY CLEAN ENERGY LIMITED | Level 1, Level 2 |
| - | GOOD ENERGY LIMITED | - |
| Incident Management | OVO ELECTRICITY LTD | Level 1 |
| Theft contact | OVO ELECTRICITY LTD | Level 1 |
| Incident Management | OVO ELECTRICITY LTD | Level 2 |
| Theft contact | OVO ELECTRICITY LTD | - |
| Theft contact | SQUEAKY CLEAN ENERGY LIMITED | Level 1 |
| Theft contact | SINQ POWER LIMITED | Level 1 |
| Incident Management | SINQ POWER LIMITED | Level 2 |
| Theft contact | ENGIE POWER LIMITED | - |
| Incident Management | ORBIT ENERGY LIMITED | Level 1 |
| Theft contact | NABUH ENERGY LTD | Level 2 |
| Incident Management | NABUH ENERGY LTD | Level 1 |
| Incident Management | NABUH ENERGY LTD | Level 1 |
| Incident Management | GAZPROM MARKETING & TRADING RETAIL LIMITED | Level 1 |
| Theft contact | SSE ENERGY SUPPLY LIMITED | Level 1 |
| Theft contact | SSE ENERGY SUPPLY LIMITED | Level 1 |
| Theft contact | SSE ENERGY SUPPLY LIMITED | Level 1 |
| Theft contact | SSE ENERGY SUPPLY LIMITED | Level 2 |
| Theft contact | BE 2020 LIMITED | Level 2 |
| Theft contact | BE 2020 LIMITED | Level 1 |
| Theft contact | BP GAS MARKETING LIMITED | Level 2 |
| Theft contact | SO ENERGY TRADING LIMITED | Level 2 |
| Theft contact | MONEYPLUS ENERGY LIMITED | Level 2 |
| Theft contact | BRITISH GAS TRADING LIMITED | Level 2 |
| Theft contact | OPUS ENERGY LIMITED | Level 3 |
| Theft contact | OPUS ENERGY LIMITED | Level 2 |
| Theft contact | OPUS ENERGY LIMITED | Level 1 |
| Theft contact | BRITISH GAS TRADING LIMITED | Level 1 |
| Theft contact | SSE ENERGY SUPPLY LIMITED | Level 1 |
| Theft contact | Level 1 | |
| Incident Management | ENERGY ASSETS NETWORKS LIMITED | Level 1 |
| Theft contact | ENERGY ASSETS NETWORKS LIMITED | Level 1 |
| Incident Management | SHELL ENERGY RETAIL LIMITED | Level 1 |
| Theft contact | SHELL ENERGY RETAIL LIMITED | Level 1 |
| Incident Management | BP GAS MARKETING LIMITED | Level 1, Level 2 |
| Theft contact | SHELL ENERGY RETAIL LIMITED | Level 1 |
| Incident Management | SO ENERGY TRADING LIMITED | Level 2 |
| Theft contact | SO ENERGY TRADING LIMITED | Level 3 |
| Incident Management | MYLIFE HOME ENERGY LIMITED | Level 1 |
| Incident Management | BP GAS MARKETING LIMITED | Level 1 |
| Theft contact | BP GAS MARKETING LIMITED | - |
| Theft contact | ZOG ENERGY LTD | Level 1 |
| Theft contact | ZOG ENERGY LTD | Level 2 |
| Incident Management | SSE ENERGY SUPPLY LIMITED | Level 1 |
| Incident Management | Level 2 | |
| Theft contact | UTILITA ENERGY LIMITED | Level 1 |
| Theft contact | UTILITA ENERGY LIMITED | Level 2 |
| Incident Management | SINQ POWER LIMITED | Level 1 |
| Theft contact | TOTALENERGIES GAS & POWER LIMITED | Level 1 |
| Theft contact | TOTALENERGIES GAS & POWER LIMITED | Level 2 |
| Incident Management | TOTO ENERGY LTD. | Level 1 |
| Theft contact | TOUCAN ENERGY LIMITED | Level 2 |
| Incident Management | TRU ENERGY LIMITED | Level 2 |
| Theft contact | UK HEALTHCARE CORPORATION LIMITED | Level 1 |
| Incident Management | UK POWER RESERVE LIMITED | Level 1 |
| Incident Management | UK POWER RESERVE LIMITED | Level 2 |
| Incident Management | UNITED GAS & POWER TRADING LTD | Level 2 |
| Theft contact | UNITED GAS & POWER TRADING LTD | Level 1 |
| Incident Management | UNITED GAS & POWER TRADING LTD | Level 1 |
| Incident Management | OVO (S) ELECTRICITY LIMITED | Level 2 |
| Incident Management | OVO (S) ELECTRICITY LIMITED | Level 1 |
| Theft contact | OVO (S) ELECTRICITY LIMITED | Level 1 |
| Theft contact | OVO (S) ELECTRICITY LIMITED | Level 1 |
| Incident Management | SSE ENERGY SUPPLY LIMITED | Level 1 |
| Incident Management | Statkraft Markets GMBH | Level 1 |
| Theft contact | SOCIAL ENERGY SUPPLY LTD | Level 1 |
| Theft contact | SQUEAKY CLEAN ENERGY LIMITED | Level 1 |
| Incident Management | PEOPLE’S ENERGY (SUPPLY) LIMITED | Level 2 |
| Theft contact | RUTHERFORD ENERGY SUPPLY LIMITED | Level 2 |
| Theft contact | SCOTTISHPOWER ENERGY RETAIL LIMITED | Level 1 |
| Theft contact | SCOTTISHPOWER ENERGY RETAIL LIMITED | Level 2 |
| Incident Management | SHELL ENERGY EUROPE LIMITED | Level 2 |
| Theft contact | SHELL ENERGY EUROPE LIMITED | Level 2 |
| Incident Management | SHELL ENERGY EUROPE LIMITED | Level 1 |
| Theft contact | SHELL ENERGY SUPPLY UK LTD. | Level 1 |
| Incident Management | SHELL ENERGY SUPPLY UK LTD. | Level 1 |
| Theft contact | SHELL ENERGY SUPPLY UK LTD. | Level 2 |
| Incident Management | SMARTESTENERGY LIMITED | Level 1 |
| Theft contact | SMARTESTENERGY LIMITED | Level 2 |
| Incident Management | SMARTESTENERGY LIMITED | Level 1 |
| Incident Management | SO ENERGY TRADING LIMITED | Level 1 |
| Theft contact | SO ENERGY TRADING LIMITED | Level 1 |
| Incident Management | OPUS ENERGY LIMITED | Level 3 |
| Theft contact | ORSTED POWER SALES (UK) LIMITED | Level 1 |
| Theft contact | NPOWER LIMITED | Level 1 |
| Theft contact | NPOWER LIMITED | Level 1 |
| Theft contact | NPOWER LIMITED | Level 2 |
| Theft contact | NPOWER LIMITED | Level 2 |
| Theft contact | NPOWER LIMITED | Level 2 |
| Theft contact | NPOWER LIMITED | Level 2 |
| Incident Management | NPOWER LIMITED | Level 1 |
| Incident Management | NPOWER LIMITED | Level 2 |
| Incident Management | NPOWER LIMITED | Level 3 |
| Incident Management | NPOWER LIMITED | Level 4 |
| Theft contact | NPOWER NORTHERN LIMITED | Level 1 |
| Theft contact | NPOWER NORTHERN LIMITED | Level 2 |
| Theft contact | NPOWER YORKSHIRE LIMITED | Level 1 |
| Theft contact | NPOWER YORKSHIRE LIMITED | Level 2 |
| Incident Management | OPUS ENERGY LIMITED | Level 1 |
| Incident Management | MVV ENVIRONMENT SERVICES LIMITED | Level 1 |
| Incident Management | Level 1 | |
| Theft contact | NEAS ENERGY LIMITED | Level 1 |
| Incident Management | NEAS ENERGY LIMITED | Level 1 |
| Theft contact | E.ON NEXT ENERGY LIMITED | Level 1 |
| Theft contact | Level 1, Level 2 | |
| Incident Management | WHOOP ENERGY LTD | Level 1 |
| Incident Management | HARTREE PARTNERS SUPPLY (UK) LIMITED | Level 2 |
| Incident Management | DRAX ENERGY SOLUTIONS LIMITED | Level 2 |
| Theft contact | DRAX ENERGY SOLUTIONS LIMITED | Level 2 |
| Incident Management | MARBLE POWER LIMITED | Level 1 |
| Theft contact | MARBLE POWER LIMITED | Level 1 |
| Theft contact | MARBLE POWER LIMITED | Level 2 |
| Incident Management | MAXEN POWER SUPPLY LIMITED | Level 2 |
| Incident Management | MUA ELECTRICITY LIMITED | Level 1 |
| Theft contact | MVV ENVIRONMENT SERVICES LIMITED | Level 1 |
| Theft contact | ELECTRICITY PLUS SUPPLY LIMITED | Level 2 |
| Incident Management | ELECTRICITY PLUS SUPPLY LIMITED | Level 1 |
| Incident Management | ELECTRICITY PLUS SUPPLY LIMITED | Level 2 |
| Incident Management | Eneco Energy Trade BV | Level 2 |
| Theft contact | ENGIE POWER LIMITED | Level 1 |
| Theft contact | UK ENERGY INCUBATOR HUB LTD | Level 1 |
| Incident Management | E2M – ENERGY TRADING LTD. | Level 1 |
| Theft contact | E2M – ENERGY TRADING LTD. | Level 1 |
| Incident Management | ECO GREEN MANAGEMENT LIMITED | Level 1 |
| Incident Management | ECO GREEN MANAGEMENT LIMITED | Level 2 |
| Theft contact | EDF ENERGY CUSTOMERS LIMITED | Level 1 |
| Theft contact | EDF ENERGY CUSTOMERS LIMITED | Level 2 |
| Theft contact | ELECTRICITY PLUS SUPPLY LIMITED | Level 1 |
| Theft contact | BRITISH GAS TRADING LIMITED | Level 2 |
| Incident Management | BRITISH GAS TRADING LIMITED | Level 2 |
| Incident Management | BRITISH GAS TRADING LIMITED | Level 2 |
| Incident Management | BRITISH GAS TRADING LIMITED | Level 2 |
| Incident Management | Level 1 | |
| Incident Management | CO-OPERATIVE ENERGY LIMITED | Level 1 |
| Incident Management | COULOMB ENERGY SUPPLY LIMITED | Level 1 |
| Theft contact | COULOMB ENERGY SUPPLY LIMITED | Level 1 |
| Theft contact | DELTA GAS AND POWER LIMITED | Level 2 |
| Theft contact | E.ON ENERGY SOLUTIONS LIMITED | Level 1 |
| Theft contact | E.ON UK PLC | Level 2 |
| Incident Management | Private: ELECTRALINK LIMITED | Level 1 |
| Theft contact | Private: ELECTRALINK LIMITED | Level 1 |
| Theft contact | BRITISH GAS TRADING LIMITED | Level 1 |
| Incident Management | POWER4ALL LIMITED | Level 1 |
| Incident Management | DODO ENERGY LIMITED | Level 1, Level 2 |
| Theft contact | OPUS ENERGY LIMITED | Level 4 |
| Incident Management | WHOOP ENERGY LTD | Level 1 |
| Incident Management | VALDA ENERGY LIMITED | Level 1 |
| Incident Management | TOTO ENERGY LTD. | Level 2 |
| Incident Management | TOUCAN ENERGY LIMITED | Level 1 |
| Theft contact | TOUCAN ENERGY LIMITED | Level 1 |
| Incident Management | TRU ENERGY LIMITED | Level 1 |
| Theft contact | TRU ENERGY LIMITED | Level 1 |
| Incident Management | SQUEAKY CLEAN ENERGY LIMITED | Level 1 |
| Incident Management | Statkraft Markets GMBH | Level 1 |
| Incident Management | TEMPLE ENERGY LIMITED | Level 1 |
| Theft contact | SMARTESTENERGY LIMITED | Level 1 |
| - | SHELL ENERGY RETAIL LIMITED | Level 1 |
| Incident Management | SHELL ENERGY SUPPLY UK LTD. | Level 1 |
| Incident Management | PEOPLE’S ENERGY (SUPPLY) LIMITED | Level 1, Level 2 |
| Theft contact | E.ON NEXT ENERGY LIMITED | Level 2 |
| Theft contact | OPUS ENERGY (CORPORATE) LIMITED | - |
| Theft contact | LOGICOR ENERGY LIMITED | Level 1 |
| Incident Management | LOGICOR ENERGY LIMITED | Level 1 |
| Incident Management | MAXEN POWER SUPPLY LIMITED | Level 1 |
| Theft contact | MAXEN POWER SUPPLY LIMITED | Level 1 |
| Theft contact | MONEYPLUS ENERGY LIMITED | Level 1 |
| Incident Management | MUA ELECTRICITY LIMITED | Level 2 |
| Incident Management | MVV ENVIRONMENT SERVICES LIMITED | Level 2 |
| Theft contact | HOLBORN ENERGY LIMITED | Level 1 |
| Incident Management | HARTREE PARTNERS SUPPLY (UK) LIMITED | Level 1 |
| Theft contact | HARTREE PARTNERS SUPPLY (UK) LIMITED | Level 1 |
| Incident Management | DRAX ENERGY SOLUTIONS LIMITED | Level 1 |
| Theft contact | DRAX ENERGY SOLUTIONS LIMITED | Level 1 |
| Incident Management | EDF ENERGY CUSTOMERS LIMITED | Level 1 |
| Incident Management | EDGWARE ENERGY LIMITED | Level 1 |
| Theft contact | EDGWARE ENERGY LIMITED | Level 1 |
| Incident Management | Eneco Energy Trade BV | Level 1 |
| Incident Management | COULOMB ENERGY SUPPLY LIMITED | Level 2 |
| Theft contact | COULOMB ENERGY SUPPLY LIMITED | Level 2 |
| Theft contact | DELTA GAS AND POWER LIMITED | Level 1 |
| Incident Management | SQUARE1 ENERGY LIMITED | Level 1 |
| Theft contact | SQUARE1 ENERGY LIMITED | Level 1 |
| Theft contact | BARBICAN POWER LIMITED | Level 1 |
| Theft contact | Private: ELECTRALINK LIMITED | Level 2 |
| Incident Management | Private: ELECTRALINK LIMITED | Level 2 |