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​Theft Risk Assessment Service


What Is TRAS? ​

In February 2016, Ofgem introduced the Theft Risk Assessment Service (TRAS), setting out new licence obligations on Suppliers to detect, investigate, prevent and deter theft. SPAA Ltd and DCUSA Ltd appointed Experian to develop and implement a Theft Risk Assessment Service (TRAS). This significant dual fuel, cross code, service was launched on the 01 April 2016 placing a requirement on electricity and gas Suppliers to submit defined data items, split by domestic and commercial monthly. ​

Obligations

The TRAS arrangements sit under Schedule 25 of the DCUSA and Schedule 34 of the Supply Point Administration Agreement (SPAA). The Supply Point Administration Agreement (SPAA) is a multi-party agreement to which all gas Suppliers and  Gas Transporters are required to accede to in order to fulfil their licence obligations. All gas and electricity Suppliers that have registered supply/metering points must adhere to their TRAS obligations under SPAA and DCUSA.

The TRAS schedules set out details of the service to be provided by the TRAS service Provider(Experian) and the rights and obligations of DCUSA and SPAA Parties in relation to the TRAS.

How Does It Work?​

The Theft Risk Assessment Service (TRAS) enables Suppliers to assess the risk of energy theft at consumer premises to help target theft investigations.  Experian uses data provided by Suppliers and augment it with third party data such as credit history to derive potential consumption outliers that suppliers may choose to investigate. Outliers are low consumption customers identified by comparing actual consumption at a supply point against a modelled or expected consumption for that property/customer type.


Where else can I find information on TRAS?

More information on the TRAS can be found on the TRAS Portal  for which you will require a user account. All energy Suppliers can obtain access to the TRAS Portal. Please contact energy-tras@electralink.co.uk to request access.

TRAS guidance and technical documents are also uploaded to the Portal. Should you have any questions please feel free to contact the Energy.TRAS@electralink.co.uk.

Keep the below links on the page

Key Background Documentation

Please follow the links below to Key Background Documentation on the Ofgem website.

Direction under paragraph 8 of condition 12A of the Standard Conditions of the Gas Supply Licence to introduce the Theft Risk As


What is ETTOS?

The Energy Theft Tip Off Service (ETTOS) was implemented in September 2016.

The ETTOS allows tip offs regarding suspected energy theft, received from the general public, to be sent to the relevant Supplier or network operator for investigation. The ETTOS Service Provider Crimestoppers, provide the stay energy safe line open 24- hours, 7 days a week and a website for members of the public to report suspected energy theft here is their website https://www.stayenergysafe.co.uk/
Individuals can fill out an online form to report suspected energy theft.

Obligations

The ETTOS arrangements sit under Schedule 26 of the DCUSA and Schedule 37 of the SPAA. All Suppliers, Distributors and Transporters must adhere to their ETTOS obligations under SPAA and DCUSA.

As part of the service Suppliers and network operators are required to provide a nominated single point of contact (ESPOC) for ETTOS matters. The SPOC details can be provided to the THEFT@electralink.co.uk.

Where else can I find information on TRAS?

Should you have any questions or require more information on the ETTOS please feel free to contact the THEFT@electralink.co.uk.​

​​

TRAS Register

  
  
  
  
  
  
  
TRAS159 - AUGE Expert Request for ETTOS Leads v2.docxTRAS159 - AUGE Expert Request for ETTOS Leads v2TRAS159TRAS159 - AUGE Expert Request for ETTOS LeadsTRAS DataRaised30/08/2018
TRAS158 - AUGE Expert Request for TRAS Qualified Outlier Data v2.docxTRAS158 - AUGE Expert Request for TRAS Qualified Outlier Data v2TRAS158TRAS158 - AUGE Expert Request for TRAS Qualified Outlier DataTRAS DataRaised18/09/2018
TRAS142 -  Provision of data for the 2018 TRAS performance assessment.docxTRAS142 - Provision of data for the 2018 TRAS performance assessmentTRAS142TRAS142 -  Provision of data for the 2018 TRAS performance assessmentTRAS DataImpact Assessment 30/08/2018
TRAS138 - Key Personnel Contract Changes (2).docxTRAS138 - Key Personnel Contract Changes (2)TRAS138TRAS138 - Key Personnel Contract Changes SupplierImpact Assessment 30/08/2018
TRAS128 - New CPI - Accuracy of  MI to support TRAS escalation process v0.1.docxTRAS128 - New CPI - Accuracy of MI to support TRAS escalation process v0.1TRAS128TRAS128 - New CPI - Accuracy of  MI to support TRAS escalation process TRAS DataImpact Assessment 30/08/2018
TRAS083 Clarification of the definition of investigation outcomes.docxTRAS083 Clarification of the definition of investigation outcomesTRAS083TRAS083 Clarification of the definition of investigation outcomesProgramming ManualImplemented30/08/2018
TRAS117 - v 0.2 Changes to Service Review Reporting pack.docxTRAS117 - v 0.2 Changes to Service Review Reporting packTRAS117Changes to Service Review Reporting packContractApproved Awaiting Implementation03/05/2018
TRAS116 - Changes to TEG Reporting pack v 0.3 (website edition).docxTRAS116 - Changes to TEG Reporting pack v 0.3 (website edition)TRAS116Changes to TEG Reporting packContractApproved Awaiting Implementation03/05/2018
TRAS 114 - New Service Level Agreement – Quality of Qualified Outliers.docxTRAS 114 - New Service Level Agreement – Quality of Qualified OutliersTRAS114New Service Level Agreement – Quality of Qualified OutliersTRAS DataApproved Awaiting Implementation03/05/2018
TRAS110  New GTDIS Exception Report v0.4 post TEG (Portal Edition).docxTRAS110 New GTDIS Exception Report v0.4 post TEG (Portal Edition)TRAS110New GTDIS Exception ReportContractApproved Awaiting Implementation03/05/2018
TRAS126 - New Service Level Agreement – Average Customer Survey Score.docxTRAS126 - New Service Level Agreement – Average Customer Survey ScoreTRAS126New Service Level Agreement – Average Customer Survey ScoreTRAS DataImpact Assessment 07/06/2018
TRAS124 - New Service Level Agreement – Timeliness and Accuracy of Management Information.docxTRAS124 - New Service Level Agreement – Timeliness and Accuracy of Management InformationTRAS124New Service Level Agreement – Timeliness and Accuracy of Management InformationTRAS DataImpact Assessment 07/06/2018
TRAS123 - Electricity Theft Detection Incentive Scheme (ETDIS) Reporting v 0.2.docxTRAS123 - Electricity Theft Detection Incentive Scheme (ETDIS) Reporting v 0.2TRAS123Electricity Theft Detection Incentive Scheme (ETDIS) ReportingContractImplemented07/06/2018
TRAS115_Data Quality Report Pin-Lin MatchRates v4 (Portal Edition).docxTRAS115_Data Quality Report Pin-Lin MatchRates v4 (Portal Edition)TRAS115Data Quality Report Pin-Lin MatchRateContractApproved Awaiting Implementation03/05/2018
CCN111 Draft CCN - Supplier PrePayment_No_Vend_Data.docxCCN111 Draft CCN - Supplier PrePayment_No_Vend_DataTRAS111Supplier PrePayment_No_Vend_DataTRAS DataRaised07/06/2018
CCN109 Draft CCN - Amendments to the TEG KPI Reporting Pack.docxCCN109 Draft CCN - Amendments to the TEG KPI Reporting PackTRAS109Amendments to the TEG KPI Reporting PackContractWithdrawn07/06/2018
TRAS103 - Production of a report of Supplier Completed Investigations.docxTRAS103 - Production of a report of Supplier Completed InvestigationsTRAS103Production of a report of Supplier Completed InvestigationsContractWithdrawn01/03/2018
TRAS092 - Submission of kWh values to the TRAS Service Provider v0.6 _Non-con.pdfTRAS092 - Submission of kWh values to the TRAS Service Provider v0.6 _Non-conTRAS092Submission of kWh values to the TRAS Service Provider Programming ManualImplemented31/01/2018
TRAS102_Change Dong Energy Supplier Name to Orsted Power Sales Ltd.pdfTRAS102_Change Dong Energy Supplier Name to Orsted Power Sales LtdTRAS102Change Dong Energy Supplier Name to Orsted Power Sales LtdSupplierImplemented29/01/2018
TRAS101_GDPR Contract Changes.zipTRAS101_GDPR Contract ChangesTRAS101GDPR Contract ChangesContractImplemented29/01/2018
TRAS100 - Questions on UKRPA presentation.pdfTRAS100 - Questions on UKRPA presentationTRAS100Questions on UKRPA presentationTRAS DataApproved 29/01/2018
TRAS099 - Consumption and Outcome File Reporting.pdfTRAS099 - Consumption and Outcome File ReportingTRAS099Consumption and Outcome File ReportingProgramming ManualImplemented29/01/2018
TRAS098 - Confirmed Theft KPI Reporting.pdfTRAS098 - Confirmed Theft KPI ReportingTRAS098Confirmed Theft KPI ReportingTRAS DataWithdrawn29/01/2018
TRAS097 - Change to TRAS Contract Change Notice (CCN).pdfTRAS097 - Change to TRAS Contract Change Notice (CCN)TRAS097Change to TRAS Contract Change Notice (CCN)ContractImplemented29/01/2018
TRAS096 - Ofgem Request - TRAS Address Validation Information - Non -Confidential.pdfTRAS096 - Ofgem Request - TRAS Address Validation Information - Non -ConfidentialTRAS096Ofgem Request - TRAS Address Validation Information TRAS DataImplemented29/01/2018
TRAS094 - Options for dealing with Outstanding Qualified Outliers.pdfTRAS094 - Options for dealing with Outstanding Qualified OutliersTRAS094Options for dealing with Outstanding Qualified OutliersTRAS DataWithdrawn29/01/2018
TRAS093 - Populating Site Visit Date for all Investigations v0.6.pdfTRAS093 - Populating Site Visit Date for all Investigations v0.6TRAS093Populating Site Visit Date for all Investigations Programming ManualImplemented29/01/2018
TRAS089 - Change in Consumption and Outcome Submissions.V4.pdfTRAS089 - Change in Consumption and Outcome Submissions.V4TRAS089Change in Consumption and Outcome SubmissionsTRAS DataImplemented29/01/2018
TRAS080 - Amendment of Meter status and Rejection of Duplicate MPRNMPAN.docxTRAS080 - Amendment of Meter status and Rejection of Duplicate MPRNMPANTRAS080Amendment of Meter status and Rejection of Duplicate MPRN-MPAProgramming ManualImplemented30/10/2017